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Mercure Auckland

Mercure Auckland 8 Customs Street, Auckland CBD, Auckland view on map
Mercure Auckland 81% 97 user reviews 10
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
  • Mercure Auckland
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Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking at an additional charge of $40 per night, and a dedicated conference floor catering for 200 delegates.

Vue restaurant is Auckland's newest harbour view restaurant with breathtaking vistas overlooking Devonport and the Waitemata Harbour.

Open for breakfast, lunch and dinner the restaurant offers exquisite modern European cuisine showcasing fine New Zealand produce and created by a kitchen team with an uncompromising dedication to quality.

Attica is the central city's newest hot spot and the place to be seen. Gracing the top floor of the Mercure Auckland hotel, Attica offers breathtaking cityscapes looking over New Zealand's most iconic address, Queen Street.

Encased in wall to floor windows, Attica is an atmosphere of relaxed chic and the stylish décor that is both inviting and sophisticated. Catch up with friends, colleagues or loved one and choose from an extensive beer and wine list, Beck's on tap and tasty tapas selections.

PARKING: We offer a valet car parking service. Simply park your car in our driveway off Customs Street and hand your keys over to the Concierge on check in. A charge of NZ$40 per car, per day, will be added to your room account. Car-parking is subject to availability

  • Platinum Property 2011
  • 24 Hour Reception
  • 4 Stars
  • Air Conditioning
  • Bar
  • Cafe/Restaurant
  • Check-in Time: 2:00pm
  • Check-out Time: 11:00am
  • Cocktail Bar
  • Conference Room
  • Eftpos
  • Fax
  • Fridge/Freezer
  • Function Room
  • Guest Laundry
  • Gymnasium
  • High Speed wireless internet
  • Highchair
  • In-house movies
  • Internet Access
  • Laundry Facilities
  • Laundry Service
  • Luggage Storage
  • Non Smoking
  • Parking - Undercover
  • Photocopier
  • Serviced Rooms Daily
  • Shower Facilities
  • Sky TV
  • Toilet Facilities
  • Weddings
  • Wheelchair Access
Mercure Auckland
  • Enjoyed the stay and will return again * everything was as anticipated and expected * recommended to others travelling to auckland wanting a central location to stay. 5
    CHRIS BARCLAY - Apr 21, 2014 (Stayed Apr 2014) Travelbug verified review
  • Thank you for your feedback Chris, we are glad that you enjoyed your stay at the hotel. We look forward to welcoming you back to Mercure Auckland when you are next in Auckland.
    Mercure Auckland
Mercure Auckland
  • Excellent location. The front desk staff could however be more accommodating when dealing with customers. 5
    JONATHAN HAIG - Apr 14, 2014 (Stayed Apr 2014) Travelbug verified review
  • Thank you for your feedback Jonathan. We love the location of our property! Thanks for your comments regarding the Front Office staff, they have been passed on to our Front Office Manager.
    Mercure Auckland
Mercure Auckland
  • Excellent location. Spectacular views from the resaurant & bar on the top floor. Very comfortable bed. On the other hand, the elevators were a bit of a problem. 5
    KEVIN ROBERTS - Apr 11, 2014 (Stayed Apr 2014) Travelbug verified review
Mercure Auckland
  • Great central location and the room was big, clean and comfortable. Great value in the cbd. 5
    KARL JOHNSON - Mar 25, 2014 (Stayed Mar 2014) Travelbug verified review
  • Hi Karl, thanks so much for taking the time to give us some great feedback. We are really pleased that you enjoyed your stay! We hope you visit us again soon!
    Mercure Auckland
Mercure Auckland
  • Great location. Friendly staff. Nice and quiet . Would recommend as a great place to stay . 5
    TRISH PRATT - Mar 21, 2014 (Stayed Mar 2014) Travelbug verified review
  • Dear Trish, thank you for your great feedback we are so glad you enjoyed your stay.We look forward to welcoming you back to the hotel next time you are in Auckland.
    Mercure Auckland
Mercure Auckland
  • Terrible hotel-where do i start! we have stayed in accor group hotels around the world and this was the worst-old ,run down room,tv remote that didnt work,no wi-fi,not enough tea/coffee. Expected more from front desk staff-had to wait 45mins (after checking out)for valet parking -they lost the keys,then valet went off to smoke cigerette with cleaners,whilst we sat on luggage trolley due to lack of seating !! this hotel is used for one night stop-overs for tourists and it shows. . 1
    Ian Denness - Apr 23, 2014 (Stayed Mar 2014) Travelbug verified review
Mercure Auckland
  • Clean and comfortable hotel but it is the location that stands out. We went to bruce springsteen at mt smart so we were able to just walk down the road to britomart and catch the free bus to the stadium. So convenient. Have booked in to do the same when the rolling stones come to town next month. 5
    JOANNE FRANKLIN - Mar 9, 2014 (Stayed Mar 2014) Travelbug verified review
  • Dear Joanne, thank you for your great feedback. We absolutely love our location and consider ourselves the best located hotel in the CBD, being so close to Vector Arena, The Viaduct, Transportation links, Queen Street Shopping and tourist attractions. We look forward to welcoming you to the hotel again in a month!
    Mercure Auckland
Mercure Auckland
  • Nice room, comfortable bed, good to have some free wifi in foyer, but would have been better in the room! very happy with stay, restaurant with discount still expensive but food good and amazing view. 5
    RICHARD AMERY - Feb 5, 2014 (Stayed Jan 2014) Travelbug verified review
  • Dear Richard, thank you for the valuable feedback. Your feedback regarding the wifi in the bedrooms is great as this is something we are working on at the moment. We are very pleased that you enjoyed the restaurant. We are very proud of our Restaurant and believe that the views of both the harbour and city are some of the best Auckland has to offer!
    Mercure Auckland
Mercure Auckland
  • Good room on 10th floor with great views and soperb central location. Very helpful front desk staff and bar on top floor is a big drawcard especially with a happy hour as well. Would definetely stay here again. 5
    JOHN EASTON - Feb 2, 2014 (Stayed Jan 2014) Travelbug verified review
  • Thank you for taking time to give us feedback Mr Easton. We are very pleased that you enjoyed your stay. The hotel's fantastic location and Attica Bar are definitely a couple of our best selling points! Your comments have been passed on to the Front Office team. We look forward to welcoming you the next time you are in Auckland!
    Mercure Auckland
Mercure Auckland
  • We booked this as a "hot deal deluxe room" through travel bug. The room was disappointing. Small, not well maintained (paint flaking off the walls, cracked tiles, the labels on the tv remote were unreadable etc). The most annoying thing was that there was no cool water!! the lady at the exception explained that this was because the pipes were on the outside of the building. This was really annoying as this was a very hot day, and we could not even drink a glass of water from the tap. Overall, everybody was really disappointed as we expected, well, a deluxe room !! also, wifi was only available in the lobby, not in the room. . 1
    JENS DIETRICH - Jan 17, 2014 (Stayed Jan 2014) Travelbug verified review
  • Dear Jens, thank you for taking the time to give us feedback on your experience at the hotel. We are very disappointed to hear that you felt our deluxe rooms were small as this is one of our larger room types with two queen beds in it. We have also passed your comments regarding the maintenance of your room to our Maintenance Manager who will be spending some time looking at the issues you had and working on them. The wifi is one of the major projects we will be working on in 2014/2015. We do hope that you do choose to use us again so we can have the opportunity to show you that your experience is not our normal standard. Kind Regards The Hotel Management Team
    Mercure Auckland

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