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Mercure Queenstown Resort

Mercure Queenstown Resort Sainsbury Road, Fernhill, Queenstown view on map
NZ accommodation / Queenstown accommodation / Queenstown City / Queenstown City Hotels / Mercure Queenstown Resort
Mercure Queenstown Resort
  • Got really good dea. Would want to come back again. 5
    ARTI BAKSHI - Jun 18, 2013 Travelbug verified review
  • Thank you very much for your positive feedback - keep a eye out for our great Winter deals and come back soon, Michelle Dent, Mercure Queenstown
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • We stayed 3 nights and had awesome time staying at this hotel! very nice views and great location away from the town centre. People who like central location may not like this hotels location. Our check-in experience was fantastic. Hiro, the manager on duty was very helpful with our request to change rooms. All staff were very friendly. Rooms have good centralized heating in place. Reservations at the hotel could be careful with spelling their customer names correct! although something very insignificant to be noticed while on a holiday, its not very pleasant to see your name spelt incorrectly. . 5
    SWAPNEEL PRADHAN - Jun 11, 2013 Travelbug verified review
  • Thank you very much for your review, I do apologise for the incorrect spelling of your name, we will certainly take careful attention to this in the future. We are happy you enjoyed your stay overall and Hiro gave you great service and attended to your room move requirement promptly. We hope to see you return to us for another stay in Queenstown in the future, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • We did the mystery 3.5* deal and stayed 2 nights for $119p/n including dinner for 2. We brought our 2 kids with us, and they stayed for free. When we checked-in i asked whether the meals are suitable for people with allergies, which he assured me they would be. Unfortunately there was nothing that my son could eat on the first night (he has egg, nut and dairy allergy), in the end the chef cooked up breakfast sausages and hot chips for him. The 2nd day the staff allowed us to trade-in our 2nd nights 2-free meals for free breakfast for the four of us, which was brilliant. The bathroom was dated and rough in more ways than one, but the beds were comfortable. We didn't get to see the beautiful views due to the weather outside (torrential down pour our whole stay), but that's not the fault of the hotel. The staff were friendly. In future we would probably choose 2 separate rooms and pay a bit more, as it's a squish sharing 1 room with 2 adults/2 kids (but fine if you stay 1 night). 5
    CHRIS CROOKS - Jun 11, 2013 Travelbug verified review
  • Thank you for your review. Im glad you enjoyed such a fantastic value for money Autumn special for your family. We hope to see you again hopefully next time with less rainy weather! Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Lovely clean room with amazing views. Helpful & friendly staff, lovely dinner & breakfast. Will be back (i hope). 5
    HEATHER SWAN - Jun 10, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Fantastic accommodation, very comfortable with stunning lake views. Amazing food and very professional staff. Would definitely go back to stay again. 5
    ANN CLEARWATER - Jun 9, 2013 Travelbug verified review
  • Dear Ann, Thank you for your review. We are thrilled you enjoyed our great hospitality and location, We look forward to welcoming you back soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Lovely staff, great views, meals were a bit small. 5
    ANDREW SINCLAIR - Jun 7, 2013 Travelbug verified review
  • Dear Andrew, Thank you for your review. We have passed on your feedback regarding your meal to our Chef. We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Great value for money. Views were absolutely stunning, breakfast variety was good, staff were excellent. . 5
    DARSHANI PERUMAL - Jun 7, 2013 Travelbug verified review
  • Thank you so much for your wonderful review - we are thrilled you enjoyed our hotel and hope you may stay again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Lovely views of the lake. Huge breakfast and great gym. Also great having plenty of parking available. 5
    JOANNE BROWN - May 31, 2013 Travelbug verified review
  • Dear Joanne, Thank you for your lovely review. We are happy you enjoyed one of the great facilities here at Mercure with our well equipped gym overlooking over the lake and mountains- and our parking is FREE! We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Enjoyed our stay. Better hotel than we had expected for the price so good value there. Meals were lovely but could have been a fraction larger, but we certainly would eat at the restaurant again. 5
    CAROL BOLGER-PREDDY - May 23, 2013 Travelbug verified review
  • Dear Carol, Thank you for your review. We do apologise you felt your meal was not large enough. I have passed you comments onto our Chef. We are happy that you have enjoyed your stay overall and felt you received great value for money. We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • We enjoyed our stay but felt a bit pressured to upgrade our room.. We did upgrade but i feel we would have been just as well off in our original booked room. Bathroom very old and tatty..carpet dirty..needed a good lux..furniture very tatty as well..beautiful views.. Great bar.. Fabulous staff... 5
    JUDY SIMEON - May 19, 2013 Travelbug verified review
  • Dear Judy, Thank you for your review. We do apologise you felt pressured to upgrade your room this is certainly not our intention. We do always encourage our guests to experience our Lake View rooms to enhance their experience. We acknowledged your feedback regarding the luxing and want to ensure you this is not our usual standard that you have encountered on this occasion. We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Great time. 5
    KAREN BOSWORTH - May 9, 2013 Travelbug verified review
  • Dear Karen, Thank you for your wonderful review. We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Great room, fab views, excellent evening meal and breakfast. Friendly staff.....we will be back :). 5
    LAURA WILLIAMS - May 7, 2013 Travelbug verified review
  • Dear Laura, Thank you for your wonderful review. We are thrilled you enjoyed our great hospitality and location, We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Great stay, great room, lovely staff, would stay again, thanks . 5
    AUDREY NISBET- HEWSON - May 5, 2013 Travelbug verified review
  • Dear Audrey, Thank you for your wonderful review. We are thrilled you enjoyed our great hospitality and location, We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Enjoyed our stay, very good value, nice room with fantastic views. Excellent breakfast & evening meals. All of the staff were friendly & helpful. Would not hesitate to stay again. 5
    BRIAN HOSKING - Apr 28, 2013 Travelbug verified review
  • Dear Brian, Thank you for your wonderful review. We are thrilled you enjoyed our great hospitality and location, We hope you visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Perfect view from room.. Very spacious and clean. Beautiful breakfast. :). 5
    SHIERA PANDAY - Apr 27, 2013 Travelbug verified review
  • Thank you for your wonderful review. We hope you may visit us again soon, Michelle Dent, Mercure Queenstown Resort
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • Great amenities, hot tub, sauna, fitness room. Great lake views from (certain) rooms, bar and dining room. Ample buffet breakfast. Short bus trip or scenic walk in to central. Would stay again. . 5
    CARLA RAY - Apr 25, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Great stay hotel staff were wonderful , views exceptional, such value for money, the breakfast a must for anyone, such good value, beds really comfortable, i would have no trouble in re booking, a great comfortable place to stay. Mel barnes 28th march 2013 . 5
    MELANIE BARNES - Apr 3, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Awesome hotel, views, food & service, highly recommend and will stay there on our next trip down. 5
    PAUL HAGGERTY - Mar 12, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Brilliant deal. We enjoyed our stay and the views were amazing!! great location & friendly staff. Breakfast was the best ever staff always helpful i would give the hotel 100%. 5
    nigel thomas - Feb 21, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Brilliant deal. We enjoyed our stay and the views were amazing!! great location & friendly staff. Best value!!. 5
    VINITA PINTO - Feb 13, 2013 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Had secret sale deal. Awesome view from room. Good breakfast. Staff very friendly. 5
    WILLIAM HERDER - Jan 29, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Booked as a secret sale, was great value with breakfast included, good sized room with amazing views - and great service from the front desk staff. 5
    BRAD MONAGHAN - Jan 27, 2013 Travelbug verified review
Mercure Queenstown Resort
  • The hotel is great, even though the decor is dated, but services are quite good, and the lake view is stunning, breakfast is wonderfull......would stay for next time!!..... 5
    VIVIAN YANG - Jan 14, 2013 Travelbug verified review
Mercure Queenstown Resort
  • This was the best hotel out of 3 we stayed at during our brief si trip. The views from the room were amazing. The dinners were great. The deal with dinners included was very good value. We would go back again. 5
    Steve Barker - Jan 14, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Stayed on a secret sale it was very good value for money, the staff were fantastic, the breakfast was a+++++ , the room was budget in decor but the bed were comfy, my only downer was the spa wasn't working and the $50 bond no-one tells you about until you get there, "thats fine' but they say you receive it back ofter 24hrs of departure or 48hrs but infact you don't see it in your bank account for 5 days rang the bank and they said 5 days is the norm!! so why don't they tell people that?. 5
    VALERIE WALLACE - Jan 13, 2013 Travelbug verified review
Mercure Queenstown Resort
  • Stayed with secret sale booking.... Throughly enjoyed it, food is superb both dinner in resturant and breaskfast, yum, staff friendly and wecloming. Fantastic views, simple decor of room and great pool (could be slightly heated tho), only gripe was shower was a tad complicated to get going! will defiantely be back for repeat stay. 5
    MARLA TROON - Dec 29, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Great views from breakfast and dining rooms, decor a bit dated, staff fantastically helpful and friendly, disappointed that our "lake view" room looked out on grass and tall shrubs (effectively obscuring view), great breakfasts, overall good value for money. 5
    BENJAMIN JOLLY - Dec 28, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Wonderful hotel, really friendly and helpful staff. Nice and quiet location with stunning views. Yummy breakfast too. Would definitely stay here again :-). 5
    JOANNE WRIGHT - Dec 22, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Best hotel in our 10 days s.i. Trip for the best value via secret sale. 5
    CAROL MAK - Dec 22, 2012 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Great value. I agree the hotel is dated but very clean and staff very friendly and helpful. We will be back. 5
    ALISON HATTON - Dec 7, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Our son suggested we try this site to book accom in queenstown and we chose the secret sale...we were so thrilled with the accom and found all staff very helpfull...will definitly use again..thanks for the great bargin.. 5
    DAVID STENTON - Dec 3, 2012 Travelbug verified review
Mercure Queenstown Resort
  • I booked this hotel on the spur of the moment secret sale deal. It is fantastic value, with great views from our lake view room,same views from dining and breakfast rooms,gym and sauna thrown in to the deal makes for an affordable treat yourselves weekend escape. 5
    CHRISTOPHER AYLING - Nov 21, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Fantastic value for the lake view and full breakfast - yes rooms may be a bit dated but spacious with everything you need. At $109 it's a real bargin. 5
    JOHN MOORE - Oct 29, 2012 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • No problems, room might be dated but immaculate. Well done housekeeping staff! great view a bonus, not that i had much time to admire. Would i stay here again. Certainly. 5
    MAURICE MURRELL - Oct 4, 2012 Travelbug verified review
Mercure Queenstown Resort
  • The views were stunning the service was excellent. The kids loved the pool especially warming up in the spa. Breakfast was fabulous. We had the best time. Thank you so much. 5
    GAYLE REIHANA - Sep 28, 2012 Travelbug verified review
Mercure Queenstown Resort
  • The room had a lovely view and the deal was good, however the bathroom wall wasn't very clean. 5
    PRISCILLA GEAR - Sep 21, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Great stay through secret sale. Good value for money although breakfast was not included with ours. Lovely clean room and quiet & peacefull. The view was spectacular - pity about the weather. We found the dining room a little chilly while having our evening meal. Friendly staff made up for it though. On the whole, enjoyed our experience very much. 5
    COLLEEN MCFARLANE - Sep 11, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Would be the best all round stay of all our travels in last 2weeks-auckland/queenstown thanks q/twn. 5
    BARRY DRYDEN - Sep 9, 2012 Travelbug verified review
Mercure Queenstown Resort
  • We booked this hotel through secret deal for four days.....wow what a great deal it was. We had a stunning lake view room. The room was nice and tidy and they had a very friendly staff too. Breakfast was delicious but was repeated every single day with the same menu. I wish they would have modify a little bit in the menu. Overall a good place to stay and would prefer to go back again with some cheaper bargains...good luck. 5
    MEHERZAD AVARI - Aug 24, 2012 Travelbug verified review
Mercure Queenstown Resort
  • It was a wonderful stay in this hotel. The room had a great stunning view. And the restaurants and bar had a nice view. Staff are friendly. 5
    CHAO BAI - Aug 10, 2012 Travelbug verified review
Mercure Queenstown Resort
  • We stayed at the mecure queenstown for 3 nights, having booked it as the travelbug "ssh secret sale" . On booking the mystery hotel we were pretty sure it would be the mecure from the map and the reviews, and we were right. We paid $109 a night for the lakeview room with full breakfasts for both of us. The deal includes parking, but the hotel includes parking for everyone anyway so this isn't any bonus, and we parked on the street outside 2 out of 3 nights as it was full. The hotel is definitely dated in its decor and not "trendy" but the staff were friendly, the view from the room was stunning, the size of the room was decent, the bed was comfy, and the bathroom was more than adequate though could have done with a bit of an upgrade looks-wise. The best bits were the view and the breakfast. Great for pre-snowboarding, choice of breads, pastries, cereals, fruit yoghurt, juices, hot stuff like bacon, eggs, hash browns, sausages etc. Overall, great value given the cheap price!. 5
    Once One - Aug 9, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Lovely hotel with gorgeous view. Rooms were clean and quiet with comfortable queen beds. Excellent value. But what set this hotel apart for us was the exceptionally kind, helpful and friendly staff. Many thanks!. 5
    NATHALIE SZILAGYI - Aug 8, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Good value for $99 a night for two including full cooked breakfasts. Room lake view was awesome, and although the room was not perfect (jug didn't work but everything else did, the staff were friendly and helpful. We would go back. 5
    WAL MARSHALL - Aug 2, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Room very outdated and bathroom had a strip beside the sink which looked like it was last cleaned in 1990. Cupboard door to fridge also broken, and bed was very soft with a big lump in the middle where the 2 singles were pushed together. This was the mystery deal so i guess i was looking for an impressive bargin like i have received previously at another hotel. This was still a very cheap stay for queenstown, nice walk down to the town and great bus service to the door. Breakfast was very nice and the restuarant/lobby/bar all looked very modern but the room wasn't. 1
    BEV WATSON - Jul 31, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Wasn't that impressed. Furniture/decor/bathroom was out dated and appeared un-clean......room had a horrible smell. Would never stay there again!!!. 1
    TIM CANNING - Jul 16, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Great stay at the mercure with secret sale 2 double beds not queens but that didn't matter with a spectacular lake view the food was great especially the pork the spa was very cold sadly was looking to it hope to stay there again. 5
    Sally Harte - Jul 16, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Happy with my stay for the price. Tidy and quiet room with relaxing and friendly atmosphere. And sorry for damaging the lamp :). 5
    KELLY MONTEITH - Jul 9, 2012 Travelbug verified review
Mercure Queenstown Resort
  • We had a fantastic stay at the mercure hotel in queenstown. We booked this room under the mystery deal for 3 nights. The rooms are a little bit dated, but are very spacious and have an amazing view over the lake. The bed said it was king size but it appeared more like a super king. The room was very clean and tidy. The hotel was very warm and the temperature in the room was easily adjusted. The hotel is out of the main town area but it is a short walk downhill to the shops/restaurant area, or there is a regular bus from the hotel entrance. Overall: a great hotel to stay in. Offers everything you need, but is slightly dated. Couldn't have been happier for the pice we paid. . 5
    Michelle Chapman - Jul 2, 2012 Travelbug verified review
Mercure Queenstown Resort
  • It was a lovely stay, the room that i stayed in was big for the 3 of us with 2 queen size beds. But the bathroom needs renovation as looks old and the bottle opener is an eye sore. But other than that the hotel is mordern and most of the staff are friendly. . 5
    MICHELLE FOO - Jun 13, 2012 Travelbug verified review
Mercure Queenstown Resort
  • We spent 4 nights at the hotel. We enjoyed our time there very much. Our room was good size, warm and had a fantastic view. Gym and spa were a welcome surprise. Was happy with the hotel's efforts to preserve energy and positively impact the environment (guests can choose to keep their linen and or towel for an extra day). The restaurant was reasonably priced (by queenstown standards) and food was gourmet. The bar had great views of the lake. Staff were very helpful. They also offered us to book activities on our behalf without extra charge. Overall i'd rate mercure 5/5 and would be very happy to return there in the future. 5
    GIULIANO SERRAO - Jun 8, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Hotel could do with a light facelift. Lift and doors look very dated. However, the essentials - room size, beds (2 x queen), cleanliness, insulation and heating were all good. The staff were very friendly and helpful. Nice location just away from the town centre and we had a lake view room. And fantastic value for money via travelbug's secret sale!. 5
    BENJAMIN TAN - Jun 1, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Bus stop at the door step makes up for being a bit off the main strip. Nice easy downhill walk into town. Facilities ok, having taken up the mystery offer, a bit tired in some places. However, it was comfortable and warm and thoroughly enjoyed my stay. Nice friendly staff. 5
    JENCHOONG - May 25, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Receptionist could have been more tactful and informative when asking for credit card to be copied and $50 put up as some sort of security; I refused due to poor information why that was necessary? I always pay with cash. Otherwise all went reasonably well although one of the two ordered evening bar-meals took too much time to arrive, requiring 2 prompts and a complimentary fill-in with an apology while waiting. 5
    TONY BECKER - May 12, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Thrilling, exceeded my expectations guides absolutely wonderful, food great. also lucky with the weather (thanks for that!) 5
    ROSE WHITE - May 11, 2012 Travelbug verified review
  • Dear Rose, Thank you for your positive, kind feedback. We always endeavor to assist our guests to a great holiday so we are really happy you had a great time with us and the weather played its part! Kind regards, Michelle Dent Sales Manager
    Mercure Queenstown Resort
Mercure Queenstown Resort
  • We had the most amazing holiday thanks to Mercure the hotel was fantastic and the staff were all so friendly and inviting they made us feel so welcome there and were very helpful, our room was fantastic they actually upgraded us for free to a lake view with a bath it was lovely, enjoyed using the spa and had the best view ever from our room it was truley breathtaking. I would highly recommend this hotel to anyone visiting Queenstown for a few days or even a week like us, its worth staying there plus handly shuttle service leaves there every 15mins daily. 5
    ALEESHA WRIGHT - Apr 21, 2012 Travelbug verified review
  • Thank you very much for your wonderful feedback. We strive to make sure all our guests have a fantastic stay on their holidays to Queenstown. We will pass your comments to our team and hope to see you again in the future, Kind regards, Michelle Dent Sales Manager
    Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
  • We really enjoyed our stay. The staff were friendly, the rooms clean and comfortable and the price reasonable. We will stay there again when next in Queenstown. 5
    GAYE ANDREWS - Apr 10, 2012 Travelbug verified review
Mercure Queenstown Resort
  • Garden view room. Good price, but decor both in the room and the corridor very tired (wallpaper peeling in places and threadbare patches in the carpet in the hallway). Room was clean, but wasn't serviced until very late afternoon, but staff seemed busy. Staff friendly and helpful - nice location. As it was very hot, it's a shame there is no air conditioning. Would stay again on account of the price and location, but maybe in cooler weather. 5
    Kay Burrows - Jan 13, 2012 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Hi all Wish you all a Merrty Christmas and a very Happy New Year 2012. Peace may prevail around the world in coming year. Thank you. Nabin 5
    NABIN RANJIT - Dec 25, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Hi Everyone, Mercure Hotel is very convenient from Queenstown market, the staff were very cooperative, accommodation arrangement are very pleasant. There was a range of free drinks supplied in the room and people can have also a self service Minibar if they wish to buy, may be a bit expensive items? I wish to stay again in this Hotel in my next visit to Queenstown. Thank you for Mercure Holel Management Team for making our stay soo pleasant. Thank you. Nabin Ranjit Auckland 5
    NABIN RANJIT - Dec 25, 2011 Travelbug verified review
Mercure Queenstown Resort
  • We stayed end of Nov and had a fantastic view out over the lake and mountains which was a surprise to us as we thought we were in a garden view room. All the staff are amazing, so friendly and helpful. Yes, the pool is cold and you couldn't stay in long at all but we got in for a swim. It was a hot day!! Carpark could be abit larger. If coming back to Hotel after 10pm there was no parking left on site. Had to park out on street. We would not hesitate to stay there again. Great price deal for the 3 nights stayed. 5
    BELINDA BARNARD - Dec 18, 2011 Travelbug verified review
Mercure Queenstown Resort
  • The vista from our lake view room was as good as it gets & dinner at the restaurant was most enjoyable. Good service, luggage went from car to room very quickly. Room was a bit dated but confortable and would stay again. As others have mentioned, the pool could best be described as invigorating. 5
    RICHARD FRASER - Dec 17, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Great place to stay. Wonderful staff and very clean facilities. Well done to you all :) 5
    JENNY HOGG - Dec 15, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Excellent hotel!! The room was really nice :) the bathroom needed refurbished though.. Staff very helpful and friendly!! We will most definitely stay again :) 5
    Kathryn Wood - Oct 17, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Great place to stay,very comfortable and value for money,will stay again. 5
    LEX CUMMINGS - Jun 14, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Nice lake view room, good price for the room.Have stayed here before and would stay again. 5
    MARK BRAY - May 31, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Mercure upgraded our room because the booked room was not available at 2:00pm. This was very good value for money with the breakfast included. Long walk from town - you really need to utilise the bus. 5
    JOHN DETWILER - Jan 6, 2011 Travelbug verified review
Mercure Queenstown Resort
  • Booked 2 lake view and 2 garden view. They upgrade to have all lake view. That is a good start. Lovely view. nice and comfortable room. We are only on a quick stopover, hence only stayed the night and did not check out other facilities 5
    IM Ng - Jan 8, 2010 Travelbug verified review
Mercure Queenstown Resort
  • Amazing view. For the price we paid, it was almost value for money. They fell a bit short on service. We have issues with sky in our room which took half a day to sort out, plus we had to carry our own laugagae from car to room. They saw that we had a kid and a lot of stuff but no coutesy to offer help. The swimming pool while listed as heated, was too cold to even swim in. The place is probably good value for money, but its the little bad experiences on holidays that I cannot tolerate. 1
    Minal Gulabdas - Jan 1, 2010 Travelbug verified review
Mercure Queenstown Resort
  • We had a garden view room, pleasant. Bathroom needs to be updated. We enjoyed location and service at hotel and would stay here again 4
    JOANN BAKER - Dec 26, 2009 Travelbug verified review
Mercure Queenstown Resort
  • We were upgraded to a lake view room it was beautiful thank you. Service at front desk, restaurant very good. Restaurant great enjoyed the food. We stored our luggage at hotel not a problem 4
    JOANN BAKER - Dec 26, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Great second stay. Lovely lake view and room. Staff friendly especially the the guy who was seating people at breakfast and also served us our bar meal on our 2nd night, an asset to the hotel. wish I could remember his name) Again only one gripe re late servicing of room. We will be back. 5
    Linda Spittles - Oct 6, 2009 Travelbug verified review
Mercure Queenstown Resort
  • We had a great time, the staff were great and very helpful and our room had the best views! 4
    MEGAN GRIFFITHS - Sep 16, 2009 Travelbug verified review
Mercure Queenstown Resort
  • The only thing we enjoyed about our stay was the view out the window. We felt that the accommodation was extremely over priced. The room was not only tired, but a bit grubby. Staff were average, there to get some money; no evidence of really caring about their visitors. We would not recommend a stay here. We won't be returning. You can get much better value for money elsewhere. 1
    Debbie & Richard Hallam - Aug 18, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Fantastic Lake views from our clean but somewhat dated room. All in all great value and would recommend the Hotel. 5
    Mel Clements - Aug 11, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Male front dest reception was not attentive and friendly, My wife and I waited for almost 10 minutes when we took the initiative to tell him that we need to check in.Only then he starts checking on our reservation and booked us in for the night. It's a large double bed looking good but shockingly enough one side of the bed was having some non functional springs and was basically quite flat to the bottom, We were promised that the hotel has recently undergone some refurbishements which we anticipated the comfort should be good and not to be given a bed which seemly having no more life.We were too tired to request for a change but we did inform the lady receptionist about the problem when we checked out. The room has no "garden view" at all except some fallen shrubs and tree branches laying around the courtyard. The room heating is real good and confortable but the shower is absolutely weak. I doubt I will recommend to my family members and return to stay unless assurance of fixing 1
    Ah Foh Lim - Jun 12, 2009 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Not sure whether there were any advantages booking through Ultimate Hikes! Assumed it was a pick up point for the hike as it was one of your recommendations. No problems with the hotel itself. 3
    ROBERT WILLIS - Mar 18, 2009 Travelbug verified review
Mercure Queenstown Resort
  • The room was nice. I was surprised and not pleased to find that no breakfast was included. And that Connect-a-bus required $5, though the bus ride downtown from the Heritage was free. You changed our reservations for the third night to the Novotel. You DID transfer our luggage, but did not identify pieces with people, so we had a couple of anxious hours at the Novotel because our luggage had been deposited in someone else's room. 3
    GEORGE STRUBLE - Mar 18, 2009 Travelbug verified review
Mercure Queenstown Resort
  • The first room we were given had the wallpaper peeling off and the bathroom stank of tobacco smoke. After complaining, the bathroom was "sanitised" with an aerosol, which made no difference and we complained again. We were then moved to a much better room for the first night of our stay (although it took several re-programmings and a new key card to get the electronic key card to work on the door) and a slightly better room for the second (last) night - we had to move again because the hotel was full. The menu for dinner in the dining room was the same both nights, and rather restricted, especially for my gluten free diet (one starter, two main courses and no desserts at all!) despite mentioning the diet when making the booking. The food quality at dinner was OK and breakfast was good. We would certainly think twice about staying again, even at the internet discount rate of $109 per night including breakfast. The staff were very helpful and friendly, but the hotel was a disappointment. 1
    David North - Mar 9, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Excellent stay. Breakfast divine. only one gripe... Staff didn't come to service room until 4pm far too late. We will return. 5
    Linda Spittles - Mar 9, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Everything was fine apart from very late service of room. Excellent breakfast and staff were polite. thanks 5
    phyllis jones - Mar 9, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Excellent service...fabulous! The only problem was the spa wasnt exactly hot,more towards the cold side especially the pool itself absolutely freezing. Even though the weather was hot it still didnt change my mind about taking a dip in the pool because of how cold it was...but therefore I highly recommend staying, friendly staff and service was on top. Would stay again. 5
    Krystal Shelford - Feb 23, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Fantastic rates and lovely hotel with great facilities. Would stay again and recommend it to other travellers. Be sure to stop at the Musterer's Hut at Twizel on the way for a muffin to die for! M Quin, Christchurch. 5
    Margaret Quin - Feb 20, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Our Pool View room was very comfortable.The hallways were a bit tired looking, but the rest of the hotel was very clean and tidy with stylish decor in the reception areas.Breakfasts were great. Service was good at the Reception desk.Fantastic lake views from the bar and restaurant.We felt we got value for money and would recommend to all. 5
    Diana Jones - Feb 12, 2009 Travelbug verified review
Mercure Queenstown Resort
  • Again the staff helpful, but customer service not at full strength (see below) & beds comfortable. Unfortunately this time the room was stuffy & hot & airless. The view of the pool not as good as the first night. Repainting the hallway the same colour is NOT updating the decor. Hideous colour. Customer service:- Advertising you have a drying room BUT NOT having it available in summer for those people who walk the tracks (in ALL weathers )was NOT acceptable. If you continue to recommend this hotel to future Ultimate Hikes participants this facility should be available or at least the hotel management should keep themselves informed of track conditions and the possible needs of their customers. 3
    GRANT ANDREW - Jan 17, 2009 Travelbug verified review
Mercure Queenstown Resort
  • On the positives the staff were helpful, the beds comfortable and the view magnificent. However the decor of the room was tired & dated. The bathroom decor look was also tired & dated & needed a spruce up. It was a bit of a journey to locate the pool area, having to go through the main hallway in a towel was a little embarrassing. The hotel location I thought was a bit far from the center of town, this could have been advised in the information so that we could have made an informed decision. 3
    GRANT ANDREW - Jan 17, 2009 Travelbug verified review
Mercure Queenstown Resort
  • I took the bus from Mt Cook which didn't arrive queenstown until 6:30. By the time I got settled at the Mercure and got a cab back to downtown, it was 7:30 and I almost missed the pre walk briefing. I could have missed the morning meet time. Otherwise, the hotel was fine, but due to its remoteness, I wouldn't push it too much. 3
    ANDREW RUMER - Jan 15, 2009 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • As above - although this time we were not in a room with such a good view 3
    MICHAEL HILL - Nov 1, 2008 Travelbug verified review
Mercure Queenstown Resort
  • The views from the hotel were spectacular. The staff were helpful and efficient. However, the hotel seemed unable to cope with the rush of visitors at breakfast because many were part of coach parties who eat together. It also allowed smoking in many parts which did not help the air quality. 3
    MICHAEL HILL - Nov 1, 2008 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • The view was amazing and the front desk staff really nice and helpful. The room wasnt the cleanest, the toilet dripped all night and the floor around the toilet smelt like urine :( The shower ran very hot or cold at a tiny touch of the hand. Beds were comfy and good blackout curtains in room. And one of the cleaning staff helped herself to my Womans Day magazine which i had just brought and not read so was abit peeved and concerned at that. Front desk gave us 4 free drinks as a apology tho. Amazing area to be in, which made up for the mediocre condition of the room. 6/10 would be my marking. Would stay again tho. 5
    Gabrielle Purvis - Sep 8, 2008 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Excellent place to stay. Friendly staff, clean room and wonderful view. Could just sit by the window and enjoy the scenery. 5
    Alfonso Tirelli - Jul 15, 2008 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Inconvenient location to the Ultimate Hikes location. My cousin broke his arm in the bathroom in a fall. Need non-slip surface in the showers. 3
    MARY BAYRD - Mar 13, 2008 Travelbug verified review
Mercure Queenstown Resort
  • It was a beutifull wall, but you should consider arranging a walk all the way to Harris saddle on a higher pace and without the breakfast break The guide was super 4
    KASPER SVENSSON - Jan 22, 2008 Travelbug verified review
Mercure Queenstown Resort
  • A little bit far from the town center, but the service was excellent. Especially the I enjoyed the small spa beside the swimming pool. 5
    HIROYUKI IWASAKI - Jan 10, 2008 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • The service was exeptionally good. The food was poor - had two meals - one in bar and one room service. Both were poor - and food lukewarm. 4
    PAMELA REED - Jan 7, 2008 Travelbug verified review
Mercure Queenstown Resort
  • Your website needs to tell people that the hotel is a 20 minute walk from downtown, which includes a steep hill. 4
    MARTIN KLAPHEKE - Dec 22, 2007 Travelbug verified review
Mercure Queenstown Resort
  • Excellent staff/guides, lodges, food. I really have no recommendations for improvement. It would be great to have high quality coffee in the mornings, but too much luxury may spoil the adventure. 5
    MARTIN KLAPHEKE - Dec 22, 2007 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • The booking seemed fine. Originally booked two rooms several months ago, then cancelled one, and received the notice of cancellation. Still, the hotel thought we had 2 rooms reserved, and apparently so do you, by reading the e-mail. 4
    SUSAN GOODELL - Feb 26, 2007 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • Room stunk of cigarettes! Breakfast service was almost rude, and despite paying for the Continental Breakfast there was only fruit, cereal and toast. Reception staff were not forthcoming with information. 3
    MARGO CONDOLEON - Jan 2, 2007 Travelbug verified review
Mercure Queenstown Resort
  • Our rooms were at the greatest possible distance from the elevators -- a long hike down corridors and around corners -- closer rooms were apparently saved for bus tour people. 4
    ROGER DOUGLASS - Dec 24, 2006 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
Mercure Queenstown Resort
  • When we got to the Resort, they had no room for us. They did give us a room at their other hotel. They also arranged transfer of the bags we were leaving while we walked the Milford Track. 4
    ELIZABETH SCHAPIRA - Apr 1, 2006 Travelbug verified review
Mercure Queenstown Resort
  • Excellent quality of service, friendly people. Large room with a magnificent view. Swimming pool was small though. 5
    PETRA ALLIS - Feb 23, 2006 Travelbug verified review
Mercure Queenstown Resort
  • The hotel itself was ok, but a bit rundown and needing some updates! The view it provided was the best part of the hotel. Although the staff was friendly and helpful; the service was lacking. They missed our wake up calls twice which put us in a bad position when trying to get to our early appts for our Ultimate Hike and our Milford Sound trips. The keys didnt work three times either... so small stuff but things you should expect from a full service hotel. Staff was nice though. 3
    SUSAN PADALINO - Dec 7, 2005 Travelbug verified review
Mercure Queenstown Resort
Mercure Queenstown Resort
  • We thoroughly enjoyed our stay at Mecure Resort Queenstown. We had excellent service from the bar, where we also enjoyed our evening meal (and the wonderful sunset). Although the service from the wait staff was excellent, the room facilities were below what was expected. On arriving to our room, it smelt of cigarettes and needed to be aired. Additionally two of the three lightbulbs in the lamps were blown, and the double beds were a little small (would have preferred one queen bed (rather than two small doubles). Saying this, we still enjoyed our stay at Mecure Resort Queenstown. 4
    TERESA MACGREGOR - Aug 22, 2005 Travelbug verified review
Mercure Queenstown Resort
  • Perhaps you could install a ceiling fan if there is no air conditioning. Services and food excellent. 5
    JOSEPHINE LEAD - Aug 19, 2005 Travelbug verified review
Mercure Queenstown Resort
  • No air conditioning facilities during a very hot spell!!!! Otherwise, service was excellent. 5
    JOSEPHINE LEAD - Aug 19, 2005 Travelbug verified review

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