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Quality Hotel Emerald

Quality Hotel Emerald 13 Gladstone Road, Gisborne view on map
Quality Hotel Emerald 84% 19 user reviews 10
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
  • Quality Hotel Emerald
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The Quality Hotel Emerald is perfectly positioned on Gisborne city's main street close to shops and sights, and offers spacious accommodation to leisure, corporate and conference guests.

With our own Grill Room Restaurant, in-house day spa offering beauty and massage treatments, state-of-the-art conference and meeting space and first-class room facilities, you'll enjoy every convenience without having to leave the hotel.

All this is complemented by warm, professional and personalised service, making the Emerald Hotel and Conference Centre the perfect place for you to stay for business or leisure, or host your conference or event.

The executive suites and apartments feature contemporary layouts and are equipped with:
• Air-conditioning •Leather furniture • LCD flat screen TV with Sky Television •Free high speed broadband • Mini bar • Tea and coffee making facilities • Bath robes • Iron and ironing board • Hair dryers •Non-smoking rooms •River or pool views

Featuring over 400 square meters of state-of-the-art conference and meeting space:
• Large conference room overlooking the pool complex
• Variable space able to be converted into 3 separate, private meeting areas • A range of smaller meeting spaces and breakout rooms available • Up-to-the-minute conference and audio visual communications equipment • High-speed broadband internet • Full business centre services

Guest services and facilities include
• Conference and Events capacity of 300 • Grill Room Restaurant & Bar • Day Spa • Room service meals • FREE broadband internet facilities • FREE undercover parking • Business services
• Daily housekeeping service • Valet dry cleaning and laundry services •Outdoor swimming pool and spa •Fitness room
• Security

Just an easy stroll to a wide variety of shops, cafés, restaurants, theatres, local attractions and the inner harbour marina.

  • Best in District 2011
  • Best in Region 2011
  • Platinum Property 2011
  • 4.5 Stars
  • Air Conditioning
  • Balcony/Courtyard
  • Bar
  • Business Centre
  • Cafe/Restaurant
  • Catering
  • Check-in Time: 2:00pm
  • Conference Room
  • Eftpos
  • Fax
  • Function Room
  • Gymnasium
  • Highchair
  • Internet Access
  • Laundry Service
  • Luggage Storage
  • Massage
  • Non Smoking
  • Parking - Free
  • Parking - Off street
  • Parking - Undercover
  • Photocopier
  • Room service
  • Serviced Rooms Daily
  • Sky TV
  • Spa
  • Swimming Pool
  • Weddings
  • Wheelchair Access
Quality Hotel Emerald
  • Spacious rooms and we totally enjoyed the stay. Stuffs were helpful and friendly. Just the room was quite far from the car park, that was a good exercise though. 5
    MOHAMMAD TAWRID HYDER - Jan 7, 2014 (Stayed Dec 2013) Travelbug verified review
Quality Hotel Emerald
  • It's very clan, the receptionist were very friendly, handy to shopping mall. 5
    PAUL LIAO - Nov 17, 2012 (Stayed Nov 2012) Travelbug verified review
Quality Hotel Emerald
  • Very disappointed. On arrival, after 8 hours drive from Wellington - room was not ready at 2pm. However, Reception staff did well to shuffle bookings to get us room that was ready to occupy. On the down side, the room had a persistent unpleasant smell about it - over the 2 days and nights we were booked for. The second night we had inconsiderately noisy neighbours requiring a call to reception at 2:30 am in the morning. Add to that the carpark door feeling as if it shook the whole frame of the multi-storey building every time it was allowed to slam shut - keeping us awake too, it wasn't a restful place. Then when my partner called to request the use of some scissors, she received zero assistance. The staff are friendly but the hotel itself has serious issues as a place to stay - and it cost us $ 320 for 2 nights. We would have saved money & been better off in a motel or a B&B. We won't be coming back. 1
    Geoff Wilcox - Dec 30, 2011 (Stayed Dec 2011) Travelbug verified review
Quality Hotel Emerald
  • I appreciate the Emerald stay 26/10/11 to 31/10/11 as outstanding in all departments and will recommend as excelent 5
    IRITANA GRACE - Nov 6, 2011 (Stayed Oct 2011) Travelbug verified review
Quality Hotel Emerald
  • The hotel looks amazing but sadly our room was grubby. There were crumbs on the bench and under the table. Sticky residue was on top of the table and hopefully something that was coffee(and not stomach contents)on the kick board of the cabinet, the shower looked like it could do with a good scrub too. However, the room was spacious and quiet and someone did come promptly and clean the room after i rang reception and it looked much better. My husband could not find a point in the bathroom for a shaver but maybe we just missed it???? (there were powerpoints for foreign appliances).On deperature we had no thankyou for staying etc. The service in the restaurant was great. We would take a chance and stay again, but first impressions were not great. We stayed 19/10/11. 1
    Bevan & Kelly Brabyn - Oct 20, 2011 (Stayed Oct 2011) Travelbug verified review
Quality Hotel Emerald
  • Lovely hotel and excellent staff. The room was very nice, overlooking the pool area which would have been very inviting in the summer. The only downside was the terrible breakfast which after sampling the first day, we declined to indulge again. There are plenty of excellent cafes in the town which serve breakfast where you get a good feed and value for money. 5
    SUE WELFORD - May 18, 2011 (Stayed May 2011) Travelbug verified review
  • Hi Sue, Thank you very much for your review. We are glad that you enjoyed your stay with us and especially that you liked the staff, room and pool area. It would be helpful if we could learn a little more about our failings on breakfast. Please feel free to email me on if you wish to share more detail. Thanks again and we look forward to welcoming you back on your next visit to Gisborne. George Kenton General Manager Quality Hotel Emerald
    Quality Hotel Emerald
Quality Hotel Emerald
  • My husband and two teenage boys had three nights at the Emerald Hotel and loved it. Everyone was very helpful and friendly and the room was spotless. We will definitely stay again. 5
    MANN CLAIRE - Feb 7, 2011 (Stayed Jan 2011) Travelbug verified review
Quality Hotel Emerald
  • Fantastic place to stay, highly recommended, great service, clean modern rooms. 5
    Andrew Kouka - Jan 30, 2010 Travelbug verified review
Quality Hotel Emerald
  • I am not sure how they got 4.1/2 Stars? The room would have rated on a lower scale.However service was vitually non existant.The reception at the counter was almost surly.The restaurant had friendly and helpfull staff.Food was basic. We will not stay at this hotel again 1
    Richard Izard - Jan 18, 2010 Travelbug verified review
Quality Hotel Emerald
  • Fantastic place to stay, excellent off peak rates, also very impressed with the way staff handled the Poverty Bay rugby team as they celebrated thier win which carried on into the early hours of the morning, staff managing to quieten the team players down for a few hours before thier rampage into the pool and spa pool aroung 6.30am, and subsequent running and shouting up the 3rd level rooms corridors followed by prank calls to neighbouring rooms. The Buffet was a treat and the facilities very clean and tidy, also safe off street parking. Thanks for a pleasant stay. 5
    Andrew Kouka - Oct 26, 2009 Travelbug verified review

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