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Copthorne Hotel and Resort Bay of Islands
Copthorne Hotel and Resort Bay of Islands Tau Henare Drive , Paihia view on map
Copthorne Hotel and Resort Bay of Islands
94%
242 user reviews
10
Photo of - Copthorne Hotel and Resort Bay of Islands
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This welcoming Bay of Islands hotel commands a superb waterfront location in the heart of the Bay of Islands, offering uninterrupted bay views surrounded by 60 acres of subtropical gardens as part of the historic Waitangi Treaty Grounds.
With 180 guest rooms, the hotel provides individual patio or balcony from which to enjoy the bay, estuary or garden views while the rooms offer a serene escape with designs inspired by nature. All rooms offer tea and coffee making facilities, mini bar, hairdryers, iron and ironing board, flat screen TV, Sky TV, wifi internet access, direct dial telephone, and radio.
Onsite facilities include restaurant and bar, tennis court, spectacular free form lagoon style swimming pool, mountain bike hire and courtesy shuttle to downtown Paihia. The Copthorne Hotel & Resort, Bay of Islands is a 4 Star Qualmark rated hotel.
Child policy: Children aged up to and including 13 years of age are deemed to be a child. Children 14 years of age and over are considered an adult.
- Best in District 2011
- Best in District 2013
- Best in Region 2011
- Best in Region 2012
- Platinum Property 2011
- Platinum Property 2012
- 24 Hour Reception
- 4 Stars
- Balcony/Courtyard
- Bar
- Business Centre
- Cafe/Restaurant
- Check-in Time: 2:00pm
- Check-out Time 10:00am
- Eftpos
- Function Room
- Guest Laundry
- Heated Pool
- Highchair
- Internet Access
- Laundry Service
- Luggage Storage
- Non Smoking
- Parking - Free
- Petanque
- Serviced Rooms Daily
- Sky TV
- Spa
- Swimming Pool
- Toilet Facilities
- Wheelchair Access
Copthorne Hotel and Resort Bay of Islands
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The hotel is located in one of the best location. Excellent customer service staff. Will to help and advice about the local area. 5LUCIO FERNANDES - May 6, 2013 Travelbug verified review
Copthorne Hotel and Resort Bay of Islands
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The hotel was great but 1 of the 3 vouchers i used was not book despite an email i receive as confirmation from travel bug. Also, was told that i should have called copthorne for 3rd person on each room. Dont know why when voucher clearly states up to 3 person. Finally, the manager was trying to charge me for the 3rd person when he should be aware of the promotion the hotel was running that children 12 and under are free. He was even lecturing me about such deals. I was just to tired for a lengthy discussion.
Copthorne Hotel and Resort Bay of Islands
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Pro : enough parking lot, breakfast was great, staff in dining room were very kind. Clean & good bed. Quiet and nice view. Neg : found 2-3 hairs in the bathroom tub. .
Copthorne Hotel and Resort Bay of Islands
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Two words. Bloody awesome. Ps: the breakfast was amazing~!.
Copthorne Hotel and Resort Bay of Islands
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We stayed one night over easter and loved it. The dinner and breakfast were superb and we will definitely recommend it to others. .
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Thank you. We hope you will return for another break soon. Regards, Meagan Karow Rooms Division Manager
Copthorne Hotel and Resort Bay of Islands
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Great place for families to stay, the pool and spa area was lovely. Room was not fancy but it was clean and basic, single cot for child (free of charge!) was set up when we arrived. Breakfast the next morning was simply amazing! would be keen again if there was a $99 special, not likely more.
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Thank you for your feedback. Keep an eye out for other amazing specials! Regards, Meagan Karow Rooms Division Manager
Copthorne Hotel and Resort Bay of Islands
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We stayed for 2 nights over easter/husbands birthday in a seaview room (room 733). Nice place, a great base for exploring northland for the first time! positives: loved the breakfast, spa, view, staff, and little frogs :) negatives: shuttle was a little late (but free) room was very dark- not enough lighting, and room was the furthest away it could possibly be from main access point/lift! we paid the $150 deal per night ... And now i see there is a $99 offer advertised. After our stay & seeing the hotel, i would probably only pay the $99, even at peak time .
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Thank you for your comments. We hope you will return in the not to distant future. Regards, Meagan Karow Rooms Division Manager
Copthorne Hotel and Resort Bay of Islands
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We had an awesome time at copthorne paihia..kids and adults enjoyed the pool and the breakfast was fabulous..we would have wanted to upgrde to a beachfront view as the deal offers a garden view and our view is somehow not a garden but shrubs but since it was easter, it was fully booked...zoe the receptionist was very helpful and accommodating also toni frm the dining area overall it was a vry good experience.
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Thank you for your wonderful comments. we look forward to having you and the children back in the not too distant future. Please try book early during our peak times to ensure you get a room with a view! Regards, Meagan Karow Rooms Division Manager
Copthorne Hotel and Resort Bay of Islands
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Four dollar surcharge to use credit card. $50 bond not refunded on departure due to "bank policy" couldn't sleep during the afternoon due to housekeeping staff yelling to each other down hallways. Breakfast very lack lustre. Breakfast staff all seemed to have better things to do, other than be helpful or polite. Nice room. Beautiful location. Price was good. Will go back if the opportunity arises, but don't hold out any expectations that service will be any better unfortunately.
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Thank you for your feedback, we appreciate your comments. The $4 credit card transaction fee has been passed on by our Head Office and is not decided at hotel level. The $50 is a pre-authorisation and not actually a charge to your account. Regarding the Breakfast and housekeeping staff, I have passed your comments on to the heads of Departments to address directly. We hope you will return in the not too distant future. Regards, Meagan Karow Rooms Division Manager
Copthorne Hotel and Resort Bay of Islands
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Delayed check in as staff did not link 2 bookings made for 2 consecutive days under same name together. Travelbug did not have this option via grabone deal. Child bed was not ready despite being in request. Room ok but bathroom very dated with rusted door hinges and rotten wood at base. Service mixed. Some good some offhand. Great location n good views. .
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Thank you for your feedback. Apologies for your bookings not being linked but as there were no comments we at the hotel leve would not have picked it up. I am delighted we managed to sort it out and keep you in the same room for both nights. Thank you for your comments regarding the bathroom, I have passed this on to the maintenance department and they are currently working on it. Regards, Meagan Karow Rooms Division Manager
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