Ace Motor Lodge

We clearly remember these customers as they behaved uniquely differently from other people who we have experienced for the last 13 years in this motel. They grumpily demanded 2 pillows for each person right after they checked in rather than requesting us to provide with them, like other tourists would do. We provided 6 more towels as they are 6 people taking one double room and a family room. They paid $70.00 per night for double room and $100.00 per night for the family room which are bargain prices in the school holiday period. Our heating system is central heating system which runs throughout the night but it takes 1 to 2 minutes to heat up as hot water flows from central boiler to each unit. We have had many customers who appreciated our heating system which is working great and we do not need to provide electric blanket in every unit. It is our policy that we turn off light and heater in the unit where customer is out for daytrip. This way we can save our cost and offer bargain price for our customers. But we found every single light and heater in their units were fully turned on every time they were out for their daytrips. We do not think this is right thing to do when everyone, every nation is trying to conserve our generation's resourses. We provide same number of towels as number of people but we charge $2.00 per towel when they need more to take it outside. We find nothing wrong with it. We checked and found the TV in their double room is no problem having 4 sky channels we subscribe and we found the remote for this room in their family room after they checked out. We agree we lost the remote for the family room recently but still we can manually find 4 sky channels in that TV too. We do not switch off our wireless broadband throughout the day. The only time we switch off is when we reset the wireless modem. They are right they get better wireless signal from other motel as right next to their double room is other motel which is closer than our office. It is obvious that they ask too much when they paid bargain price in the budget motel. We are sure there will not be any motel that their kind of behaviours are welcomed in New Zealand. Regards Manager

Ace Motor Lodge

Hi Ahmad, Thank you for your kind review. We keep trying to offer value for money for our customer. We are happy to hear that you are satisfied to stay with us. We look forward to meeting you again next time. Kind regards Andrew & Anita Kim

Ace Motor Lodge