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Travelbug's About Us

Travelbug – we make booking travel easy

At Travelbug, we reckon booking accommodation should be easy, secure, great value and fun. That’s why we do what we do; building things that help you make accommodation bookings that best suit your plans, whether that be booking a room for tonight on our mobile site or from home for 12 months down the track.

A quick history

Travelbug started back in the mists of time in late 2007 with only 1,200 New Zealand properties bookable. Now we have over 3,000 New Zealand properties from holiday parks and backpackers through to hotels and luxury lodges. We’ve also got another 150,000 places to stay all around the world - so we really do have the world covered.

In 2011 we added Secret Sale, our Travelbug auctions on Trade Me, launched Treat Me deals and in 2012 we added worldwide hotels.

What we do that’s different

We’re a Trade Me website, which means we’re committed to delivering awesome online experiences.

Travelbug was the first New Zealand site to offer verified user reviews and now all our reviews are verified: every review you read on Travelbug was left by someone who booked with us, so you know that it is an authentic experience from a real person.

We offer great deals that don’t talk about ’full rate’ or ’rack rate’ as we think these are made-up prices that never get charged. We’re also proud to partner with Treat Me to power the accommodation deals on their travel deals site.

Contact us

Travelbug is located in Trade Me’s Wellington HQ in an office that says a lot about us - with a great coffee machine, a pool table and even a slide, plus all the tools our team need to do their job well. This also means that if you call us, you’ll speak with kiwis with kiwi attitudes who love to help.

There are a few ways to contact us:

  • Call us on 0800 885 284 or 04 803 2700 (8am-5pm, Monday through Friday)
  • Email us, support@travelbug.co.nz
  • Use our contact us page and fill in the form
  • Get all social and follow us on Facebook or content
  • Send us an actual letter to PO Box 11042, Manners Street, Wellington, New Zealand

Our people

We’ve got a small but perfectly formed team from all around New Zealand; here’s who they are and the place they love most in New Zealand:

Daniel Bridges

Head of Travel

  • Loves: foosball, time with his family and hoppy craft beer
  • Favourite NZ destination: Opito Bay, Coromandel for its amazing pohutukawa-lined beach.

Jade Jackson

BookIt Market Manager

  • Loves: cheese, chocolate and snorkelling
  • Favourite NZ destination: Cape Palliser for its stunning scenery, very few people, wildlife and there's no cell phone reception!

Crystal Rock

Account Support Specialist

  • Loves: NZ music, shopping and long summer days
  • Favourite NZ destination: Mt Maunganui for its amazing beaches and hot pools.

Chris Dawson


  • Loves: mountain biking, fishing, family and friends
  • Favourite NZ destination: Coromandel (especially Moturua Island, Papa Aroha). Awesome scenery, great fishing.

Joris Coppieters


  • Loves: TV, relaxing with a good beer, exploring beautiful New Zealand.
  • Favourite NZ destination: Queenstown for its awesome snow boarding and beautiful scenery.

Jody Sharratt

Travelbug Market Manager

  • Loves: sunshine, travelling and being outdoors
  • Favourite NZ destination: Arrowtown because it’s such a beautiful, historic wee town.