Need Help?

Finding accommodation

Search
You can find accommodation by using the search box, located on the left-hand side of the site. You can also view all accommodation listings within a region by using the map on the Home Page, or the region links on the left-hand side of the site.

Browse
By default, accommodation listings are ordered by BugRank, which places the most relevant results at the top of the list. You can also order accommodation listings by name or by price, using the drop-down menu at the top of the list.

Favourites
Click the "Save to Shortlist" button on any listing to save accommodation to the Shortlist page.

Booking accommodation

We accept Visa, MasterCard and American Express payments for bookings made on Travelbug.

Some bookings cannot be instantly confirmed. In these cases, we will send you email confirmation of your booking within 24 hours. Your credit card will be charged only when your booking is confirmed.

Changing or cancelling your booking

To cancel or make changes to your booking, you must contact the accommodation provider directly. Please note that accommodation providers' cancellation policies may differ.

Placing a comment about your stay

You can place a comment about your stay at the bottom of the accommodation provider’s listing page

Making enquiries

If you have a question about an accommodation provider that isn’t answered in their listing, you can email them directly by clicking on the “make an enquiry” button on their listing page. Please note that email enquiries are sent directly to the accommodation provider and Travelbug does not view them.

Problems receiving email

You may experience problems receiving our emails due to SPAM and junk mail filter settings. Here is a guide on how to ensure you receive our emails:

If you use Hotmail

You need to add Travelbug to your Hotmail Safe List. Your Safe List can be accessed from the left hand side of your Contacts page:

1. Go to Hotmail and login to your account
2. Click "Options" on the right hand side
3. Click "Safe and blocked senders"
4. Click "Safe senders"
5. Enter "travelbug.co.nz" and click "Add to list"



If you use Yahoo!

To prevent your Travelbug emails being added to Yahoo!'s Bulk folder, login to your Yahoo! mail account and follow these steps:

1. Click "Mail Options" at the top-right of the page
2. Click "Filters"
3. Click "Add"
4. Enter "travelbug" as a 'From header'
5. Select "Move the message to Inbox"
6. Click "Add Filter"

If you use other email providers

Most email providers now have a junk mail or spam folder. You should check this folder regularly to ensure that email from Travelbug isn't being put here rather than your Inbox.

You should also add Travelbug to your contacts list or safe list to ensure that emails from Travelbug are not blocked.

List your accommodation on Travelbug

Travelbug has partnered with Vianet International, a developer of world class tools designed to help you market and sell your accommodation products online.

It's free to register with Vianet and to list your accommodation on Travelbug.

A commission of 9%, and a credit card processing fee of 3%, apply to bookings made through Travelbug.

Once you register with Vianet, you can start adding details about your products and services, upload photos and set your pricing and inventory.

Register with Vianet