eRide Waiheke
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Description
Welcome to eRide Waiheke, your trusted local provider of premium electric bike rentals on Waiheke Island, just a 35-minute ferry ride from Auckland. As a family-owned business run by passionate locals, we’re here to help you uncover the island’s natural beauty, hidden gems, and unforgettable experiences—with freedom, ease, and style.
With a well-established background in tourism, we prioritize adherence to all health and safety protocols. Ensuring our riders are fully aware of safety measures and can ride comfortably is of utmost importance to us. Our commitment is reflected in the assurance that we are just a phone call away should any assistance be required.
Map & Directions
6 Ocean View Road, Waiheke Island Auckland 1081 New Zealand
Cancellation Policy
Cancellation Policy:
Cancellation and Amendment Policy:
Our rides operate in most weather conditions. Waiheke weather can change quickly, so please bring suitable clothing. Weather decisions are normally made on the morning of the ride.
If conditions are considered unsafe (for example severe storms or high winds), eRide Waiheke may cancel or postpone the ride. In this case we will offer a reschedule, credit or refund.
If you choose not to ride due to weather conditions, our standard cancellation policy applies.
We offer a 100% refund of the e-bike hire fee if you cancel at least 48 hours before the scheduled start time.
No refunds will be given for no-shows, change of mind, or early returns once the hire has commenced. No refunds will be given for a “non-performing bike” unless you contact us during the ride so we can provide support. Failure to contact us during the ride is not an excuse.
In the event of illness or injury, bookings may be rescheduled. Please email office@eridewaiheke.co.nz to request the change as soon as you can.
Some cancellations may incur a $50 NZD administration fee.
Due to the nature of our tours and rentals and the environment they operate in, we may occasionally cancel or postpone a ride due to severe weather, safety concerns, or circumstances beyond our control. If we cancel for these reasons, you will receive a full refund within 5 calendar days.