Travelbug Terms & Conditions

Welcome to Travelbug, New Zealand's online national travel site. The Travelbug website (Website) is owned and operated by Katch Up Limited (Travelbug). By using the Website or the Services, you accept these terms and conditions. If you do not accept them, you must refrain from using the Website or the Services.

KatchUP Limited Company number: 5755055
NZBN: 9429041873106

Terms and conditions

  1. These are the terms and conditions on which Katch Up Limited (Travelbug) offers you access to the Website and accommodation and activities, product and service search and booking services (the Services).
  2. These terms and conditions may be amended in whole or in part by Katch Up Limited (Travelbug) at any time at its discretion. Amendments will be effective immediately upon posting of the amended terms and conditions on this Website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Website or the Services represents your agreement to be bound by the amended terms and conditions. These terms and conditions were last updated on 05 December 2016.

Your use of the Travelbug site

  1. You may only use Travelbug if you can form a legally binding contract that is enforceable against you. You must be at least 18 years old.
  2. You agree to provide complete, accurate and current personal information when booking accommodation or activities.
  3. Katch Up Limited (Travelbug) reserves the right at its discretion to decline to provide you with the Services at any time without entering further discussions with you. Any such termination shall not affect any right or remedy to which Katch Up Limited (Travelbug) may be entitled.
  4. Katch Up Limited (Travelbug) will send you emails relating to your transactions and other activities on the Website.
  5. Katch Up Limited (Travelbug) may also send regular electronic newsletters to Travelbug users. Newsletters will contain clear and obvious instructions for how you can unsubscribe from the mailing list.

The Services

  1. Katch Up Limited (Travelbug) provides the Website for you to find and book directly with accommodation and activity operators (Operators). As part of the Services, Katch Up Limited (Travelbug) staff may also help you over the phone to make bookings on the Website, including by entering into the Website on your behalf the information required for you to make a booking (Helpline). You agree to use the Website and the Services for this purpose only.
  2. When you make a booking (whether yourself on the Website or via the Helpline) and it is confirmed to you, you form a binding contract directly with the Operator. You must only make a booking that you intend to use and pay for. You must not use the Website or Helpline to make speculative, false or fraudulent bookings.
  3. Katch Up Limited (Travelbug) is not a party to any agreement or transaction between you and an Operator, including any booking for accommodation or activities or other products or services made using the Website or Helpline. Accordingly, you agree not to involve, or attempt to involve, Katch Up Limited (Travelbug) in any dispute or in the resolution of disputes that may arise between you and an Operator as a result of the Services provided. The inclusion on the Website of any third party material or a link to a third party website does not mean Katch Up Limited (Travelbug) endorses or approves that third party or the third party material.

Specific warnings

  1. Each Operator maintains and updates its own information on the Website through the BookIt system. Katch Up Limited (Travelbug) takes steps to ensure that information displayed on the Website is accurate and complete, but does not guarantee that information on the Website is free from errors or omissions and does not accept liability for any errors or omissions. Katch Up Limited (Travelbug) reserves the right to alter information published on the Website if Katch Up Limited (Travelbug) considers it incorrect or misleading.
  2. Katch Up Limited (Travelbug) is not responsible or liable for any unavailability of accommodation or activity, products or services that an Operator indicates on the Website is or are available.
  3. The Services and all information and materials on the Website are provided "as is" and Katch Up Limited (Travelbug) does not give any warranties of any kind, whether express or implied. To the maximum extent permitted by law, all representations and warranties (statutory, express or implied) are expressly excluded, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Katch Up Limited (Travelbug) makes no representation or warranty about, and takes no responsibility or liability for, the quality or suitability of any accommodation or activity, product or service featured on the Website.
  4. Exclusion and Limitation of liability: Katch Up Limited (Travelbug) is not liable under any circumstances (including, but not limited to, negligence) for any direct or indirect loss or damage (including, but not limited to, general, consequential, special or incidental loss or damages, loss of profits or loss of savings) suffered by you or anyone else arising from the direct or indirect use of the Website or the Services or from the use of, or inability to use, any accommodation or activity, product or service booked or purchased using the Website or the Services, even if Katch Up Limited (Travelbug) has been advised of the possibility of such loss or damages. In any event, if, notwithstanding these terms and conditions, TKatch Up Limited (Travelbug)is held liable then Katch Up Limited (Travelbug) total liability to you and those claiming through you under any and all causes of action, whether in contract, tort or otherwise, shall not exceed the amount paid by you, if any, for using the Website.
  5. Katch Up Limited (Travelbug) will use its reasonable endeavours to ensure the availability of the Website and the Services, subject to any downtime required for maintenance. However, Katch Up Limited (Travelbug) takes no responsibility for any system unavailability, or for any loss or damage that is suffered as a result of the Website or Services being unavailable for any reason. Katch Up Limited (Travelbug) does not warrant that the Website or the Services will be uninterrupted or error-free, or that the Website will be free from viruses or other harmful content. Further, Katch Up Limited (Travelbug) is not responsible or liable for the corruption of any data or information submitted via the Website or held by Katch Up Limited (Travelbug).
  6. None of these terms limit your rights under the Consumer Guarantees Act 1993.

Payment, Fees and Charges

Katch Up Limited (Travelbug) receives non-refundable payments from Operators for providing the Services. Katch Up Limited (Travelbug) may also charge a booking fee for providing the Services. These fees and charges will not be refunded to you if you cancel a confirmed booking or claim a refund from the Operator of accommodation or activity, products or services booked using the Website (directly or via the Helpline) except in exceptional circumstances, such as where the Operator cancels a confirmed booking.

  1. If you have elected to purchase additional advertising features (such as the ‘make an enquiry’ feature), you must pay with a valid credit card. You authorise Katch Up Limited (Travelbug) to charge your credit card for such amounts on a monthly or annual basis, depending on your chosen preference. Your credit card will continue to be charged until you terminate use of the selected additional feature. If Katch Up Limited (Travelbug) is unable to effect automatic payment via your credit card, you will be notified via email and your advertising feature will be disabled until payment is received.
  2. Katch Up Limited (Travelbug) reserves the right to change at any time the fees charged for any of our Services or the manner in which they are charged, imposed or collected. If we launch a new service, the charges for that service will be effective at the launch of that service unless otherwise stated.
  3. All fees are inclusive of New Zealand GST and in New Zealand dollars, unless otherwise stated.

Changes, Cancellations and Refunds

  1. Cancellation policies are specific to each Operator and are detailed on the payment confirmation page prior to final booking confirmation. A non-refundable fee of NZD$20 applies to all cancellations regardless of the supplier's cancellation policy. Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.
  2. Please contact the Operator directly to discuss any desired cancellations, changes or refunds. Additional charges, or a refund, may apply depending on the nature of the booking amendment.
  3. If you make a booking using a discount code, you will not be able to use that discount code on any subsequent booking amendment. Amendments will be made using the normal price of the product being amended.

Discount codes

  1. If you make a booking using a discount code, you will not be able to use that discount code on any subsequent booking amendment. Amendments will be made using the normal price of the product being amended.
  2. If you are issued a reward discount code after completing a booking, the reward discount code will only be successfully applied to your next booking if your first booking is still confirmed.

Gift Vouchers

  1. If you purchase a Travelbug voucher you are pre-paying for the right to purchase accommodation or activities in New Zealand, on this Website, up to the value available on the voucher.
  2. The unique voucher number must be entered at the point of purchase on the Travelbug Website. The voucher amount will be deducted from the total to pay.
  3. The voucher must be used for one transaction only. In the event the booking amount is less than the voucher value, any remaining voucher balance will be forfeited and no change will be given.
  4. The voucher lasts for 12 months from the date of issue. The expiry date is clearly marked on the voucher. Unused voucher amounts will be forfeited on expiry.
  5. Vouchers cannot be redeemed for cash.


  1. You may only submit a comment on Travelbug if you have booked that business on Travelbug
  2. Only one comment is allowed per travelling party
  3. Comments you submit to the Website about Operators must be true in all respects and be based only on your own experience with that Operator.
  4. Comments you submit to the Website must not be offensive, defamatory, unlawful, misleading or deceptive.
  5. The Comment facility on the Website may not be used to promote any commercial or business activity. If you own or are employed by an Operator, you must not post comments about that Operator.
  6. Operators may place a reply to comments left on their listing page, and their replies must adhere to these terms and conditions.
  7. Katch Up Limited (Travelbug) is not responsible for any of the opinions expressed in the Comment facility. By posting a comment you agree to take full legal responsibility and liability for your comments and to indemnify Katch Up Limited (Travelbug) from all liability, loss, damages, costs or expenses suffered by Katch Up Limited (Travelbug) in connection with your comment.
  8. Katch Up Limited (Travelbug) reserves the right to remove any comments that it considers inappropriate, inflammatory or in breach of these terms and conditions, or where Katch Up Limited (Travelbug) considers it appropriate to remove them.
  9. Comments submitted to the Website are provided for the sole purpose of facilitating the operation of the Website and the Services. You must not market or export any comments on the Website to any other venue or website.


  1. Governing Law:These terms and conditions are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the Courts of New Zealand.
  2. Intellectual Property Rights:Katch Up Limited (Travelbug) (and its licensors or suppliers, as the case may be) owns all intellectual property rights in the Website and the Services (including, but not limited to, text, graphics, logos, icons and sound recordings) and the software and other material underlying and forming part of the Services and the Website. TRAVELBUG is a trade mark of Katch Up Limited (Travelbug). You may not without our prior written permission, in any form or by any means:
    • Adapt, reproduce, copy, store, distribute, print, display, perform, publish, transmit or create adaptations from any part of the Website or its contents; or
    • Commercialise, copy, or on-sell any information, or items obtained from any part of the Website or its contents.

You agree:

  • not to use any software, process or device to copy, collect or harvest data or other content from the Website;
  • not to decompile, reverse-engineer, disassemble or otherwise deal with any software underlying or forming part of the Services or the Website; and
  • not to do anything or take any action that imposes an unreasonable burden on Katch Up Limited (Travelbug) computer systems.
  1. Waiver and Severability: Katch Up Limited (Travelbug) will not be deemed to have waived any right under these terms and conditions unless the waiver is in writing and signed by Katch Up Limited (Travelbug). Any unlawful or voidable provision in these terms and conditions shall be read down so as to be valid and enforceable or, if it cannot be read down, will be severed without affecting the validity, legality or enforceability of the remaining provisions.
  2. Headings: The headings used in these terms and conditions are included for convenience only and do not affect or limit these terms and conditions.
  3. Privacy: Katch Up Limited (Travelbug) collects personal information about you through your use of the Services and the Website, including:
    • your contact details; and
    • information relating to your use of the Website and the content you access.
    • Katch Up Limited (Travelbug)may also gather information about you from Facebook with your express permission, and in accordance with our privacy policy.


You agree that Katch Up Limited (Travelbug)may use this personal information to assist Katch Up Limited (Travelbug) to provide the Services to you, for internal research purposes, to verify your identity, for promoting and marketing other Katch Up Limited (Travelbug) products and services to you, and for any other use that you authorise.

Katch Up Limited (Travelbug) will provide Operators with the information required to facilitate a booking that you make through the Travelbug site.

Katch Up Limited (Travelbug) BookIt system in order to provide you with the Travelbug site. View the BookIt Terms and Conditions.

Katch Up Limited (Travelbug)will not sell or allow third parties to access your personal information without your consent. Katch Up Limited (Travelbug) releases account and other personal information only when it believes release is appropriate to comply with the law, to facilitate court proceedings, to enforce or apply Katch Up Limited (Travelbug)terms and conditions or protect the rights, property, or safety of Katch Up Limited (Travelbug) its website users, its members or others.

Please review our privacy policy. By using the Website you accept the terms of our privacy policy, as amended from time to time.

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