Ruapehu Scenic Shuttles

Cancellations & Refunds
1. Bookings requesting cancellation must be received by the Operator within 2 full days of prior to departure or more with written notice (email, letter, text, messenger or phone). Notice of cancellation less than 2 full days and before 1 day notice will incur a 50% refund. Notice less than 1 day or on the day will forfeit any refunds. Third party booking or merchant fees are non refundable under any circumstance. Minimum 20% cancellation fee applies to all cancellations made by the client. Partial cancellations are not permitted.
Where the operator cancels a late booking made less than 48 hours notice to departure a minimum $25 admin fee applies.
Late bookings after 5pm the night prior or on the day are non refundable.
Reservations/Bookings made with less than 48 hours notice maybe be transfered to another date at the operators discretion and availability.
2. Cancellations & refunds is applicable with prepaid bookings where credit card details held for security will be charged accordingly. Therefore no further correspondence will be necessary.
3. Once the client has started their booking and if change of mind during this booking time will forfeit any refund; this also includes using any other operator than us booked with.
4. Inquiries of bookings confirmed paying with STRIPE will be issued with correspondence through STRIPE via Email.
5. Credit Card or Foreign Currency payments through STRIPE are subject to STRIPE terms & conditions. Fee’s may be applicable. May be a surcharge cost where user pays regarding any cancellations or refunds. (Or at Managements discretion).
6. If a client has booked & prepaid and is then *refused transport, the client will forfeit any payment for any refund.
6a.If the client has circumnavigated booking procedure any refund may exclude any booking or credit card fees.
7. Unforeseen circumstances out of our control may affect bookings to be cancelled i.e.; a natural disaster; weather conditions, landslips, volcanic activity, floods, road works/closures, accidents, commercial viability this list is of some but not to be exhaustive, bookings affected will be notified and informed. Arrangements can be made for change of dates or a refund maybe applicable less any unrecoverable booking and credit card fees paid by the operator as per any product additional terms and conditions.
8. Any cancellations made at the discretion of “the Operator” affecting any bookings, the client will be notified and informed of arrangements for a future date or a refund maybe applicable.
9. Clients are strongly advised to have Travel Insurance cover for any unforeseen circumstances that may prevent travel. The operator is not liable to cover any costs as a result of personal injury or circumstances preventing the activity from being carried out.
10. These terms and conditions are not exhaustive and also include and may be over written by any product specific terms and conditions.