Smylies Accommodation

Terms and Conditions
We require you to prepay for your bookings and will charge your credit card at the time for the nights you have booked. This charge will be made immediately following the acceptance by you of our rooms and prices, subject to these terms and conditions.
Double and twin rooms sleep two people but may be booked for one person only. However, in this situation you will have to pay the full room rate.
Prices are quoted in NZ$, are subject to change without notice, and all guests are required to pay the overnight price current at the time of reservation.

Smylies Hostel Managers and staff retain the right to refuse accommodation at any time.
Should your plans change, please contact either the Booking engine you used to book thru or the hostel directly as soon as possible.
Whilst we will do our best to ensure you are accommodated in the same room throughout your stay, due to limited availability at time of booking, it may be necessary for you to change rooms. If applicable, you will be advised of this at check-in.
You will be accommodated in a room of similar or higher standard to that originally booked.

During special events, additional terms and conditions may apply. Our cancellation policy is also subject to change during these times.

Pets: Dogs can only be accommodated into Motel 1 and Bowler Cottage, a surcharge of $20 will be charged per pet to offset extra cleaning.
these rules override the limited ability we have to state our policy on booking platforms we advertise on like booking.com.
at all times dogs stay under control and on a lead when outside, our home pets have right of way

Amendment, non-arrival, cancellation and refund charges:
Amendment: To amend any booking a NZ$10.00 amendment fee applies per transaction. Regardless of when you booked, any amendments to your date of arrival cannot be made on the day you are due to arrive.
This will instead be treated as a same day cancellation, meaning no refund.
Non-arrival: If you do not advise us that you are cancelling, there is no refund for the first night booked. There is also no refund for any subsequent nights booked which you do not cancel.
Smylies does not accept liability for your booking should you make an error in the selection of your booking dates and the above non-arrival condition will apply.
Cancellations:
individuals and family outside of high season or special events.
To cancel any booking a NZ$10.00 cancellation fee applies per transaction.
Bookings made on the day of arrival are non-refundable for the first night if you cancel.
Our cancellation rules apply for any subsequent nights.
Where you cancel a pre-paid booking, we will: Give you a refund (less NZ$10.00 cancellation fee) if you cancel before 6pm on the day before arrival if you have booked thru the Smylies Accommodation website.
Not refund you for the first night if you cancel after 6pm on the day before arrival. However, we will fully refund you for subsequent nights.
Where you cancel an unpaid booking, we will charge you a $10.00 cancellation fee. If you do not advise us of your cancellation, the non-arrival clause applies.
Cancel or Change a Booking: high season, public holiday, special events and groups
Refunds for cancelled bookings can be redeemed either by:
transferring the booking to an advance reservation if available but not in the same week as the booking or being credited back to the original card debited.
Cancellations made within 1 week of arrival will result in the client being charged for the full amount.
· Client no shows will be charged in full.
· A non-refundable deposit of 20% of the total cost of accommodation is required to confirm a booking.