Top Trail

Top Trail Terms
Top Trail - Terms and Conditions:
Hire and Tour Liability:
Bicycles; Equipment Hire Conditions:
• The hirer is responsible for all hired items provided by Top Trail for both themselves and any other rider included in their tour group during the period of responsibility.
• The hirer accepts that any personal injury caused to himself, themselves, or by them to others during the period of responsibility is not the responsibility of Top Trail.
• The Hirer accepts that they are responsible for the cost of replacement, repair or other remedy should any loss or damage occur to hired items during the period of responsibility.
• Where cycle locking devices are provided it is expected that the hirer will employ the lock (device) for the protection of the property of Top Trail.
• An open credit card imprint may be taken as security.

Tour Terms and Conditions

Bike Hire and Shuttles -
In the event of a cancellation of the group reservation within two (2) days of departure, no refund will be made, and for periods longer, a credit or refund of the reservation, less a $25.00 booking fee for each person travelling will be made.
We happily will make changes on your reservations - however, admin fees may apply depending on the amount of time spent for multiple changes.

Cancellation by the client within the fourteen days of the commencement of a Tour will be assessed on a case-by-case basis (illness, unavoidable circumstances) but may result in no refund.
Cancellations if approved will incur a $75 cancellation fee per person travelling.

Top Trail Cycle Hire Limited reserves the right to cancel any tour if minimum numbers have not been reached or for reasons beyond our control. In this event, we will endeavour to provide a full credit to ride again or refund.
Top Trail Cycle Hire Limited reserves the right to decline to accept any participant or hirer at any time.
Top Trail Cycle Hire Limited reserves the right to amend services or prices should it become necessary in either the interests of safety or unforeseen circumstances. We undertake to advise clients as soon as possible of any changes to service, schedule, or price.

Risk Disclosure and Liability
• Bookings are accepted on the understanding that clients are aware that they are taking part in an activity (cycling) that may involve certain inherent risks, including inclement weather, rough terrain and conditions, and other accidents that may cause injury or loss to themselves and others or loss or damage to their own or others property. Despite these risks, they wish to take part in that activity and accept sole responsibility for their own safety.
• In addition the client will not make any claim against Top Trail or its officers, or employees or agents in respect of their taking part in the activity, including for any injury, loss or damage suffered by themselves or others.
• The client must take account of their own physical fitness level and personal health status when deciding to participate in the activity.
• Top Trail advises you to purchase sufficient travel, accident, medical luggage, and cancellation insurance
Claims and Complaint Procedure
• If any complaint should arise during the tour the client should inform Top Trail personnel as soon as possible and we will endeavour to rectify the matter. If the complaint cannot be resolved at the time the client should write to Top Trail within twenty-eight (28) days of completion of the activity.
• The Laws of New Zealand apply. Each client agrees that these laws are binding on themselves, their heirs, their legal assigns, administrators, and executors.

Top Trail 12th October 2023